Chamber Events

Are you ready to bring clarity to your business challenges?
Are you ready to inspire new ways of thinking about organizational effectiveness?
Then you're ready to D'Think...

The Greater West Chester Chamber of Commerce Welcomes Disney Institute

Disney's Approach to Quality Service 

"Explore how excellent customer service is achievable for every organization"

What You Will Learn:

• Adapt time-tested Disney business insights to assess and improve your organization.
• Determine how you can differentiate your service to become a provider of choice.
• Design quality service standards to create a consistent service experience.
• Use tools to gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
• Understand the processes necessary to develop a culture that consistently delivers exceptional service.
• Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships.